Twinkle White®

At Twinkle White, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect
When you visit the Twinkle White website, we may collect the following information:

•Personal details such as your name, email address, phone number, and shipping address
•Payment information (processed securely through trusted third party payment providers)
•Order history and purchase details
•Device information, browser type, and IP address
•Website usage data through cookies and analytics tools

How We Use Your Information
We use your information to:

•Process and fulfil orders
•Communicate with you about your purchases or enquiries
•Provide customer support
•Improve our website, products, and services
•Send marketing emails (only if you opt in)
•Detect and prevent fraud or unauthorised activity

Sharing Your Information
We only share your personal information with trusted third parties where necessary, including:

•Payment processors
•Shipping and fulfilment providers
•Website hosting and analytics services

We do not sell or rent your personal information to third parties.

Cookies & Analytics
Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and improve performance. You can choose to disable cookies through your browser settings at any time.

Email Marketing
If you subscribe to our mailing list, we may send you updates, promotions, or product announcements. You can unsubscribe at any time by clicking the link in our emails.

Data Security
We take reasonable steps to protect your personal information and use secure systems and trusted platforms to prevent unauthorised access, misuse, or disclosure.

Your Rights
Depending on your location, you may have the right to:

•Access the personal information we hold about you
•Request corrections or updates
•Request deletion of your data

To make a request, please contact us using the details below.

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.

Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us via our Contact Us page.

A Radiant Smile. A Confident You.

Social Media & Connected Platform Data

Twinkle White manages its official social media presence (Facebook, Instagram, Threads, TikTok, Pinterest and YouTube) using AI-assisted marketing tools that connect to each platform through its official API — including the Meta Graph API, TikTok API, Pinterest API and YouTube Data API — authorised via OAuth on accounts we own. These tools never store account passwords.

What we access

• Content we publish to our own accounts (posts, captions and media).
• Public interactions with our official accounts — comments, mentions and replies — and direct messages sent to those accounts, including the sender's public handle or display name.
• Aggregate performance metrics (views, likes, engagement) for our own content.

How we use it

• To respond to comments, questions and messages sent to our accounts.
• To plan, draft and publish our own marketing content.
• To measure how our content performs.

Drafts produced with AI assistance are reviewed and approved by a person before anything is published or sent.

Storage, retention and sharing

Platform data is stored securely with our hosting providers and is never sold. It is shared only with the service providers that operate this system (such as our database and workflow-automation providers) and is handled in line with each platform's developer terms. Personal identifiers in messages are redacted before automated analysis where practicable, and data is kept only as long as needed for the purposes above.

Google API Services

Twinkle White's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

To ask about, or request deletion of, any interaction data we hold, email hello@twinklewhite.co.nz.