Contact

Get in touch.

Questions about an order, a product, or your results? Our Auckland-based team replies within 24 hours.

Order Status

Check your email for a dispatch confirmation with tracking. Orders ship within 1–2 business days.

Check your inbox first

Returns & Refunds

30-day money-back guarantee on all kits. Email us with your order number to start a return.

Email to start a return

Product Questions

Kit differences, gel pens, sensitivity, subscriptions — chances are we've answered it already.

Browse all 15 FAQs
Email Us
hello@twinklewhite.co.nz

We aim to respond within 24–48 business hours

New Zealand-based team

Our support team operates from NZ. No offshore call centres.

Operating Hours

Monday – Friday, 9am – 5pm NZST
Weekend enquiries responded to Monday

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